Is being Cordial REALLY so Hard?

Apparently, it is.

Working at a country club has definitely been an eye-opening experience. Back when I started in 2013, I had no clue what I was in for. I had gone to weddings, events and brunches at country clubs as a guest, but of course, it's a different experience when you're the help.

Yes, I do mean the help. 

I will mention first and foremost that some people have the misconception that ALL country club members are rude snobs who go around giving orders and yelling at those who don't give them what they want when they want it. To set the record straight, not ALL people are like this. I have met a tremendous amount of wonderful people who are kind, giving and down-to-earth. They just happen to be wealthy.

BUT, those rude snobs definitely exist in this world. No surprise there.

The environment that surrounds them has led them to believe that they are entitled to anything and everything. As long as you have the funds, you have the world at your fingertips. Don't even get me started about the kids, teens and young adults...

There was one occasion of utter rudeness that really stood out to me a few years ago. I was working the front desk when a member walked in and said she was there to pick up an order. I asked for her name to confirm the correct order, as normal procedure, and she said, "where is my order? Why don't you have it out yet it was supposed to be ready an hour ago!".

Albeit, SHE was an hour late. And she came to me at the front desk, not the kitchen. Why on earth would they bring out an order to my desk where there is no fridge or anyplace to keep the food warm?

Anyways, I responded professionally and courteously telling her that orders don't come to me but that I can check in the kitchen. She went on to complain some more and harp at me about how inefficient we are while I bit my tongue at the urge to tell her that she is an efficient bitch.

It's entirely understandable to be upset about an order that isn't ready when it's promised but this lady hasn't even given me a chance to check on it. As I was walking to the kitchen she continued to scream at me that she didn't have all day to wait on an order that should have been ready and I couldn't help but wonder when was the last time this lady got some Vitamin D. I'm sure you know what I'm referring to... and if you don't, then use your imagination.

Less than two minutes later, the catering director came out with all four large bags of food for about 15+ people and this lady who was in "such a hurry" had the audacity to ask him to take everything out and tell her exactly what was in there. If she couldn't see through the saran wrap, she made him take it off to show her what was within and made him rewrap it around. After bag number two, he lifted the third one up on the glass counter. Mind you, these were heavy bags with a lot of food, so obviously it made a bit of a loud bang when he placed it on the top. This lady looked at him and exclaimed "Don't be giving me attitude!" and he simply responded with "Ma'am, these are heavy bags." Not that she cared, because she still went on to say "Oh, well still. I don't need you to give me attitude. Hurry up and show me the rest I don't have all day for this!" He just stayed quiet, but by the look of the red tint showing up on his cheeks, I'm sure he had the strong urge to tell this lady to go f*** herself (the F word was his favorite to throw around). I can assure you that I was holding back a few things I would have loved to say to her...

After all of that, not a single thank you. Not that I expected her to after the spectacle she made, but that's what a decent human being would do. 

Since I was busy on the phone with another member, I didn't notice that this lady hadn't left yet. Ten minutes passed by and I noticed her heading toward the front door to leave and a few yards behind her was a worker from the dining room carrying all the bags to take to her car. The man was barely taller than me, about 5'3, and the bags were NOT light.

She was almost to the door when she turned around to loudly snap her fingers at the worker and said "Come on hurry up! I have to go! Hurry up!" My jaw literally dropped.

Not only did I feel so bad for the poor man who was struggling to carry four large heavy bags for her while getting screamed at by this monster, but I felt so angry.

So angry that anybody can be so rude and have little regard for a person. What happened in this woman's life that turned her so cold towards others? Did her parents not love her enough? Was she always given the impression that courtesy does not extend to those that service you? Did her husband stop loving her and was having an affair? Did she not get laid enough? Was she so unhappy with her life that she feels the need to spread her misery to others? Was she taught that the help does not need compassion?

There's that phrase again. The help. Because at the end of the day, that's how some people see us. Only as the help. And still, that isn't an excuse for her horrid behavior. 

I'm not one to judge quickly, and I don't judge people by what they do in life, their occupations or social statuses. But I do judge people by how they treat others. In this regard, I've met a whole lot of shitty people. 

For your sake, I hope you're not one of the shitty ones.